Shipping Policy

We deliver throughout New Zealand and aim to make getting your Clorogene products as easy as possible.

New Zealand Delivery

We currently offer delivery within New Zealand only. We do not currently offer international or overseas shipping.

Shipping costs are calculated at checkout based on your delivery address, the products in your order and the applicable delivery service. You will be able to see the delivery cost before completing your purchase.

Additional charges may apply for:

• Rural delivery – additional charges may apply to rural addresses.
• Dangerous goods – some of our products are classified as dangerous goods and require specialist courier handling. An additional dangerous goods charge may apply to these products. Where applicable, this charge will be calculated at checkout.

If your order contains products that require special handling or delivery arrangements, we may contact you before dispatch to confirm any additional charges or delivery requirements.

Click & Collect / Store Pickup

Free pickup is available from our store in Petone, Lower Hutt, Wellington.

You can select Pick Up at checkout and no delivery fee will apply.

We will let you know when your order is ready for collection. Please wait until you have received confirmation that your order is ready before coming to collect it.

Delivery Times

We aim to dispatch orders as soon as reasonably possible after payment has been received.

Delivery timeframes can vary depending on your location, the courier service and the products ordered. Rural deliveries and orders containing dangerous goods may take longer to arrive.

Any estimated delivery timeframe provided is an estimate only and may be affected by circumstances outside our reasonable control, including courier delays, weather or other disruptions.

If there is an unexpected delay with your order, we will do our best to keep you informed.

Damaged, Missing or Delayed Orders

We take care when packing your order to ensure it reaches you safely.

If your order arrives damaged, is missing items or does not arrive within a reasonable timeframe, please contact us as soon as possible so we can investigate and assist you.

Where we have arranged delivery through a courier or other carrier, we will work with the carrier to resolve the issue. Your rights under the New Zealand Consumer Guarantees Act continue to apply.

Incorrect Delivery Details

Please make sure your delivery address and contact details are correct when placing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply to resend the order.

Dangerous Goods

Some of our products are classified as dangerous goods and are subject to specific transport and handling requirements.

These products may require a specialist courier service and may incur an additional dangerous goods charge. Certain dangerous goods may also have delivery restrictions depending on the product and destination.

Where applicable, any additional dangerous goods charge will be shown at checkout or communicated to you before your order is dispatched.

Delivery to Rural Addresses

Additional charges may apply to rural addresses due to the additional costs associated with rural delivery.

Please ensure your address is correctly identified as rural when entering your delivery details at checkout. If additional rural delivery charges apply, we will contact you where necessary.

Your Consumer Rights

Nothing in this Shipping Policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable New Zealand law.

Where we arrange delivery, we remain responsible for ensuring your order is delivered within the agreed timeframe, or within a reasonable timeframe where no specific timeframe has been agreed, and in acceptable condition.

If something goes wrong with your order, please contact us and we will work with you to resolve the issue in accordance with your rights under New Zealand consumer law.

Questions

If you have any questions about delivery, rural delivery, dangerous goods or an order you have placed, please contact us and we'll be happy to help.